The Complete Manager Sprint

Be a coach. Not a boss.

with Michael Bungay Stanier

Available on demand

1-week sprint

Michael Bungay Stanier

Welcome to the Complete Manager Sprint

Great managers get results—and build morale and loyalty. In this sprint, you'll learn how to coach your teams towards worthy goals that yield performance, without being the boss everyone hates.

Module 1

You need to hit targets and show your team’s results, but there’s no one-size-fits-all approach to managing people. Become a complete manager by building strong relationships, facilitating worthy goal-setting, and leading with curiosity through coaching. Start by cultivating trusting one-on-one relationships with your teammates. Take action with an operating manual, a proven tool to increase the resiliency of relationships.

Case study: Microsoft

Lesson 1 case study: Microsoft

Under Satya Nadella’s leadership, Microsoft shifted from a “know-it-all” culture to a “learn-it-all” culture, empowering employees to do more of their best work. By leveraging tools of the complete manager – strong relationships, worthy goals, and coaching – Microsoft invested in managing people better and reaped performance and financial dividends.

Operating manuals

Lesson 2: Operating Manuals

To accelerate relationship-building with your teammates, create and use operating manuals. The real value of an operating manual is sharing it with each of your teammates, through one-on-one conversation. This tool reinforces the resiliency of your relationships so that you can repair trust if conflict arises.

Case study: Jay Desai

Lesson 3 case study: Jay Desai, PatientPint/Bamboo Health

Jay Desai, CEO/co-founder of PatientPing, now Bamboo Health, has shared his Operating Manual with teammates for years. Referring to his manual as a user guide, Desai implements the tool to align expectations (sometimes even during candidate interviews). As a result, he finds his teammates can do their best work easier.

Module 2

With a foundation of strong relationships with each of your teammates, you are on your way to becoming a more complete manager. But, even with trust, your teammates won’t do their best work unless they’re clear what they’re working toward. Before devoting resources to pursuing and tracking a goal, be sure it’s a goal that’s truly worthy of commitment.

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Module 3

Rather than telling your teammates what to do, empower them to figure it out on their own. This shift in mindset requires curiosity, and there are five coaching questions proven to help you stay curious and give less advice. Each time you ask a question, you’re becoming more coach-like and becoming a more complete manager.

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Module 4

Now with an understanding of the Complete Manager Equation, it’s time to put this knowledge into action with your teammates. First, focus on your own growth, then, develop a system to facilitate your teammates’ growth.

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Sample 1-week Sprint Calendar

Section courses are built around the tight schedules of busy, full-time professionals.




Thurs - Pre Sprint

Meet your TA and cohort

Fri - Pre Sprint

Watch a welcome video from your professor

Mon - Sprint week

Watch your day 1 lesson content

Tues - Sprint week

Watch your day 2 lesson content

Weds - Sprint week

Thurs - Sprint week

Attend a project workshop hosted by your TA

Fri - Sprint week

Mon - Post Sprint

Submit your project

What to look forward to

Professor and TA interaction. Our world-class professors and teaching staff are here to help you make the most of the experience.

Lifetime network. Connect with professionals from 60+ countries and across industries to gain fresh perspective from like-minded leaders.

High-impact project. Apply the frameworks and strategies from the sprint to a real problem at work.

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